Last updated: October 2026
Because cigars are a perishable tobacco product that must be stored in a controlled environment, we don’t accept returns for change of mind, and all sales are otherwise final.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, we’ll make it right. Returns are accepted only with our approval:
- Contact us within 7 days of delivery at secondwindcigars@gmail.com or (904) 516-4712.
- Include your order number and photos of the item and packaging.
- Please don’t send anything back until we approve the return and give you instructions.
- Once approved, we’ll send a replacement or refund the item to your original payment method.
Refunds are issued to the original payment method. Your bank may take several business days to show the credit.
Questions
Social Smoke LLC DBA Second Wind Cigars, 3921 Hendricks Ave, Jacksonville, FL 32207 · (904) 516-4712 · secondwindcigars@gmail.com